Hi John,
OK, there has obviously been a system glitch or a human error in the transaction. Here is some information, from the Vimeo FAQ, available to you at the link below:
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I'M HAVING TROUBLE SIGNING IN TO WATCH
Please try these steps to sign-in without a password:
First, add '[email protected]' to your contact list to ensure messages from us do not end up in your spam folder.
Make sure you are signed out here.
Try signing in here by entering your email address.
If you are an active customer, you will be immediately emailed a link that will sign you in, once clicked. Open your email inbox and click the sign-in link.
You will then be signed in to watch your video content.
Note: If you do not receive an email to sign-in, it's likely that you are using an incorrect email address. Please try any other addresses you may have signed up with. Check all of your email inboxes for a 'Start watching' email from VHX (search for 'Start watching VHX '). Be sure to search your spam folder.
If the sign-in page is asking for a password and you don't have one, here is how to set it:
First, add '[email protected]' to your contact list to ensure messages from us do not end up in your spam folder.
Make sure you are signed out here.
Visit the sign-in page and enter your email address.
Click Next.
Underneath the password field, select Reset your password.
Enter your email address on that page and select Reset Password.
If you are an active customer, you will be emailed a link to set a new password. Check your email inbox for that link.
Note: If you do not receive an email to reset your password, it's likely that you are using an incorrect email address. Please try any other addresses you own. Check all of your email inboxes for a 'Start watching' email from VHX (search for 'Start watching VHX ').
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I recommend that, if these steps do not work, you click the "Support" link in your "Start Watching" email, and report to the Vimeo team that, despite having subscribed, you are unable to sign in.
I wish that Tomo and I could be more helpful, but we do not have access to Vimeo systems and interfaces. Thanks for your patience, and for your interest in Guitar Wisdom.